Enable biometric unlock

Require Face ID, fingerprint, or device PIN before you return to MCC after the screen locks. This only works in the native iOS or Android app, not in a desktop browser.

residentconciergemanager· Updated October 10, 2026Open in app
  1. Install and open MCC on your phone (see the install articles for iPhone or Android).
  2. Sign in.
  3. Open Edit profile.
  4. Open the Security tab.
  5. Turn on Unlock with biometrics.
  6. Confirm with your device when prompted.

Result: After the screen turns off, MCC asks for biometrics or your device PIN before you continue. Camera uploads and file pickers still work normally.

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Support

Contact Max Condo Club

For product support, billing questions, or account help, email us. Property managers on active accounts also have a dedicated contact in the staff console.

Email

support@maxcondoclub.com

Monday to Friday, Eastern Time.

For building-specific issues (access, amenities, parcels, or maintenance in your unit), contact your property management office first.

To request account or data deletion, see Account and data deletion.

This page is the official support URL listed on the App Store and Google Play.