Incident reports

Overview

A structured incident log: who, what, where, when, witnesses, attachments, follow-up actions, and resolution.

Who uses this

Front desk reports; managers triage; board reviews aggregates.

Open the feature

Front Desk → Incidents.

Step-by-step

1. Click New incident.
2. Choose category (water, security, noise, injury, fire, other).
3. Fill in time, location, parties involved, narrative.
4. Attach photos, video, or documents.
5. Assign a follow-up owner and due date.
6. Update the incident as the situation evolves; close with a resolution note.

Settings & permissions

Admins configure categories, severity levels, and required follow-up SLAs.

Multi-building tips

Per-building, but managers see portfolio totals.

Notifications

Severity 'High' triggers immediate manager notification; daily digest for the rest.

Reports & exports

Heat map by location, frequency by category, repeat-offender units.

Troubleshooting

• Wrong category chosen. Edit before close — categories are locked after closure for audit.

FAQ

Is there a confidential mode? Yes — board-only visibility for sensitive incidents.

Glossary

• SLA — service level agreement for follow-up.