Cancel an amenity booking and handle the deposit

Cancel a reservation and settle any refundable deposit or fees on the booking. You need staff access to Amenities.

Open Amenities from the sidebar, or go to /app/amenities.
Select the building in Filter by building if prompted.
Click List or Calendar, find the booking, and open it.
On the reservation sheet, click Cancel reservation.
In the confirmation dialog Cancel reservation?, click Cancel reservation again (or Keep booking to abort).Cancel reservation confirmation dialog — Dialog titled Cancel reservation with Cancel reservation and Keep booking buttons
Click the Payment tab.
For each fee line marked Paid that should be returned, click Refund.
In the Refund reason dialog, enter a reason and click Refund.

Tip: Lines labeled · Refundable are deposits (also summarized on Overview as Security deposit). Non-refundable charges appear under Reservation fee. Use Waive only for unpaid lines you are forgiving, not for returning money already collected.
Optional: for a paid refundable deposit you are keeping for damage, click Penalty, enter a Penalty description, and confirm.

Result: The booking status shows Cancelled. Refunded lines show Refunded on Payment; the sheet payment badge may show Refunded.

Approve or decline an amenity booking — Approve a pending amenity reservation or decline one that should not proceed. You need staff access to Amenities and a booking whose amenity uses Requires manager approval (so status starts as Pending).
Configure amenity rules and fees — Set booking limits, approval rules, and fee or deposit lines for an amenity. You need permission to open building Settings for Amenities.

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