Create a service request

Log a new ticket for a resident from the staff Service Requests workspace. You need staff access to Service Requests.

Open Service Requests from the sidebar (Communication → Service Requests), or go to /app/service-requests.
Select the building in Filter by building if prompted.
Click New request.
In New service request, click Search resident… and choose the resident.New service request dialog with resident search — New service request dialog showing Search resident field
Fill in Subject (placeholder Short summary of the issue).
Fill in Description (placeholder Add details…).
Optional: choose a Category and set Priority (Urgent, High, Medium, or Low).
Optional: add files under Attachments.
Click Create request.

Result: The dialog closes and the new ticket appears in the list (often under the Open tab) with its ticket ID.

Assign and triage a service request — Set priority, status, category, and assignee so the right person works the ticket. You need staff access to Service Requests.
Configure service request categories — Add or rename ticket categories used when staff or residents create service requests. You need permission to open building Settings for Service Requests.

Was this article helpful?