Compose and send an email merge
Send a personalized email to selected residents from Email Merge. You need staff access to Email Merge for the building.
- Open Email Merge from the app navigation (
/app/email-merge). - Choose the building in the building filter (required before you compose on live buildings).Email Merge header with building filter and Compose — Email Merge page showing building selector and Compose button
- Click Compose.
- Click the To field (Select residents, owners, units…).
- In the Recipients dialog, select people or groups.
Tip: Building names appear immediately. Recipients for a building load when you tap that building. Search with Search unit, name, email…. Use Select all visible when a search already narrows the list. Use Select with AI to describe a group (for example pet owners) instead of picking rows by hand.
- Click Use selection.
- Enter a Subject.
- Write the message in the editor (Write your message…).
Tip: You can insert merge tokens such as
[[RESIDENT_NAME]]so each resident gets personalized text. - Click Send.
- In Send this email?, review the recipient count, then click Yes, send it.
Result: Delivery starts via the MCC mail service. If your account has the 3-minute unsend window enabled, the mailing shows as Pending with Sending in countdown so you can still cancel.
Related articles
- Use or edit an email template — Reuse saved subject and body content from the Templates tab in Email Merge. You need staff access to Email Merge and a building selected (templates are saved per building).
- Schedule, reschedule, or unsend a merge — Queue an email merge for later, change that time, or stop a send that has not fully delivered yet. You need staff access to Email Merge for the building.
- Select email merge recipients with AI — Describe a group in plain language and add matching people to the To line. You need staff access to Email Merge for the building.
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