Approve or decline an amenity booking
Approve a pending amenity reservation or decline one that should not proceed. You need staff access to Amenities and a booking whose amenity uses Requires manager approval (so status starts as Pending).
- Open Amenities from the sidebar (Operations → Amenities), or go to
/app/amenities. - Select the building in Filter by building if the page asks you to choose one.
- Click List (or stay on Calendar) and find the booking.
Tip: On List, use the search box Search resident, unit, amenity…. To focus pending work, open the Reservation status filter and check Pending.
- Click the booking row (or the resident chip on Calendar) to open the reservation sheet.booking detail sheet with Overview tab and status badge — Amenity booking detail showing Pending status
- Confirm you are on Overview.
- Under Status, click Approve to confirm the booking, or Decline to cancel it.
Tip: Approve sets status to Confirmed. Decline sets status to Cancelled. If the booking is already Cancelled, use Re-open to return it to Pending before approving again.
Result: The status badge on the sheet updates to Confirmed (approve) or Cancelled (decline).
Related articles
- Cancel an amenity booking and handle the deposit — Cancel a reservation and settle any refundable deposit or fees on the booking. You need staff access to Amenities.
- Configure amenity rules and fees — Set booking limits, approval rules, and fee or deposit lines for an amenity. You need permission to open building Settings for Amenities.
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