Account and data deletion

Delete in the app

Signed-in residents: open Profile → Account → Delete my account. You can request a move-out (manager approval) or delete your app login immediately. You can also ask to remove your email from the building file separately.

Delete your app login by email

Enter the email on your building file. If it matches a resident login, we will email a one-time link to confirm deletion of your app account (same as Profile → Delete my account → I don't want an account).

If you no longer have access to the email on your building file, contact your property management office.

What gets deleted

• Immediate app deletion removes your login, revokes push tokens, and clears app-only preferences (for example AI consent stored for the mobile app).
• Your property manager keeps directory records they need to operate the building (name, unit, operational logs). Move-out archives your access when approved.

Staff accounts

Building staff cannot delete staff accounts in the app. Email support@maxcondoclub.com to request deletion of a staff login. support@maxcondoclub.com

Retention

We may retain personal information for up to 90 days after account deletion or contract termination to support security, fraud prevention, and recovery from backups. After that period we have no obligation to keep copies further. See our Terms of Service for details.