Configure service request categories
Add or rename ticket categories used when staff or residents create service requests. You need permission to open building Settings for Service Requests.
managerOpen in app
- Click Settings in the sidebar.
- Under Communication, click Service Requests, or go to
/app/settings/{buildingId}/service-requests. - Scroll to the Categories section (Ticket categories (name and order).).
- To add one, click Add category.
- Edit the Category name in the table (new rows start as New category).
- To remove a category, click Delete on that row.Categories table with Add category — Service request settings Categories section with name fields and Add category
- Optional: under Resident permissions, adjust Residents can view service requests (hides the portal section when off). Submit, comments, attachments, and Who can submit a request only show while view is on. Who can submit a request lists occupancy types from MCC; all selected (the usual default) means every type may submit. Uncheck all to allow nobody.
- Click Save changes.
Tip: If Apply to buildings includes other buildings, confirm the save dialog (for example Save to N buildings) and choose whether to clone Categories to those buildings.
Result: New and renamed categories appear in the Category picker on New service request and on ticket Details.
Related articles
- Create a service request — Log a new ticket for a resident from the staff Service Requests workspace. You need staff access to Service Requests.
- Assign and triage a service request — Set priority, status, category, and assignee so the right person works the ticket. You need staff access to Service Requests.
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