Write a pass-on note

Create a pass-on log so the next shift sees your handoff instructions. You need a staff account with access to Pass-On Log.

Open Pass-On Log from the sidebar under Security.
Select the building in the building filter if more than one building is available.
Click New log.Pass-On Log header with New log — Pass-On Log page showing the New log button
Confirm Building if prompted.
Under Priority, choose normal, important, or urgent.
Enter Subject (short headline) and Message (full instructions for the next shift).
Set Start date and End date for how long the note stays active.
Under Visible to, select the staff roles that should see the note (Concierge, Security, Cleaning, Maintenance, Manager).
Optionally add Internal notes (staff-only) and turn on Require read confirmation from staff.
Click Create log.

Result: You see a pass-on log created confirmation, and the note appears in the list (often under Shift handoff while it is active).

Mark a high-priority pass-on as read — Mark an important or urgent pass-on as read so the shift handoff shows you have confirmed it. You need a staff account with access to Pass-On Log.

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