Configure incident report settings
Set the incident rule name, staff email notifications, and which buildings share the rule set. You need a manager account that can open building Settings.
managerOpen in app
- Open your account menu, then click Settings.
- Select the building you want to configure.
- Under Operations, click Incident reports.Settings rail with Incident reports selected — Building settings menu highlighting Incident reports
- Under Incident reporting, edit Rule set name if needed.
- In Notifications, for each event (Incident logged, Incident updated, Incident closed), turn on the Staff EMAIL checkbox when staff should be emailed.
- With staff email enabled for an event, choose an Email template and select Roles that receive this notification.
- Under Apply to buildings, choose any additional buildings that should share this rule set.
- Click Save changes.
Tip: If more than one building is selected, confirm the apply dialog (for example Save to N buildings) before the save finishes. Click Discard to undo unsaved edits.
Result: You see Incident report settings saved, and new incident events notify the staff roles you selected.
Related articles
- File an incident report — Create a formal incident record for something that happened at the building. You need a staff account with access to Incident Reports.
- Update or archive an incident — Correct incident details, add a comment, or archive a finished incident. You need a staff account with access to Incident Reports.
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