Log an incoming package
Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.
- Open Packages from the sidebar under Operations.
- Select the building in the building filter if more than one building is available.
- Click Log package.Packages page header with Log package and Bulk log — Packages toolbar showing Log package button
- Under Type, choose Incoming.
- Search under Resident by name, unit, or email, then select the resident.
Tip: Resident is required. The save button stays disabled until a resident is selected.
- Choose Carrier and Size.
- Optionally fill Tracking (short), Pieces, Shelf / location, and Notes (optional).
- Click Log & notify resident.
Result: You see a Package logged confirmation, the package appears on the Outstanding tab, and the resident is notified for pickup.
Related articles
- Scan a package label — Use the webcam or a photo so AI can fill carrier, tracking, and resident when logging a package. You need a staff account with access to Packages, and a working camera or a clear label photo.
- Mark a package picked up — Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.
- Send a package reminder — Nudge a resident about an outstanding incoming package. You need a staff account with access to Packages.
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