Return a key or fob
Check a signed-out key or fob back into the front desk and record its condition. You need a staff account with access to Key Log.
- Open Operations → Key Log in the sidebar.
- Select the Out tab (overdue keys still show a row badge).
- Find the key — use Search key, unit, person… if needed.
- Click Return on that row (or open the key and click Return in Currently signed out).Signed-out key row with Return button — Key Log Out tab showing Return on a signed-out key
- Confirm or edit Received by *.
- Choose Condition on return: Good, Damaged, or Missing parts.
- Add optional Notes, then complete Signature if required (or check Save without signature when allowed).
- Click Confirm return.
Result: You see a success toast such as “Key [ID] returned”. The key returns to Available when condition is Good, or may show as Damaged when you selected that condition.
Related articles
- Issue a key or fob — Sign a key or fob out to a resident, vendor, or staff member so the log shows who has it and when it is due back. You need a staff account with access to Key Log, and the key must already be in inventory with status Available.
- Reconcile keys at shift end — Confirm what is still out before you hand off the desk by reviewing the Out list in Key Log. Overdue keys stay on that list with a row badge. You need a staff account with access to Key Log. There is no separate Reconcile button — use the tabs below.
- Archive a key from inventory — Hide a key or fob from the active register without deleting it. History stays on the key, and you can bring it back later. You need a staff account with access to Key Log.
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