Mark a package picked up
Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.
- Open Packages from the sidebar under Operations.
- Open the Outstanding tab.
- Find the package (search by resident, unit, or tracking).
- Click the package row.Outstanding list row — Outstanding packages list with a selectable row
- In Confirm package pickup, choose the person in Signed by (use Other / guest… if needed and enter the full name).
- Sign in Sign below, or check Pick up without signature and enter a reason.
Tip: If Other packages for Unit appears, select extras to pick up with one signature.
- Click Confirm pickup.
Tip: For an Outgoing package, the dialog is Confirm courier pickup. Choose Picked up by, then click Confirm pickup.
Result: You see a Package picked up confirmation, and the package moves to the Picked up tab.
Related articles
- Log an incoming package — Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.
- Send a package reminder — Nudge a resident about an outstanding incoming package. You need a staff account with access to Packages.
- Return or cancel a package — Close an outstanding package that will not be picked up by the resident: return an incoming package to the courier, or cancel an outgoing package. You need a staff account with access to Packages.
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