Update or archive an incident
Correct incident details, add a comment, or archive a finished incident. You need a staff account with access to Incident Reports.
- Open Incident Reports from the sidebar under Security.
- Click the incident row you need.
- On the Info tab, hover a section such as Type & description or Report details.
- Click Edit.
- Make your changes, then click Save.Incident detail Info tab with Edit and Save on a field group — Incident detail panel showing an editable field group
- To add a note, open Comments, type in Add a comment…, then click Post.
- When the incident is finished, click Archive.
Tip: Archived incidents move to the Archive tab. Open one there and click Unarchive if you need to bring it back.
Result: Edits show a Saved confirmation, comments show Comment added, and archiving shows Incident archived with the detail panel closing.
Related articles
- File an incident report — Create a formal incident record for something that happened at the building. You need a staff account with access to Incident Reports.
- Configure incident report settings — Set the incident rule name, staff email notifications, and which buildings share the rule set. You need a manager account that can open building Settings.
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