Configure package settings
Set pickup checks, aging buckets, carriers, notifications, and reminder templates for a building. You need a manager (or admin) role with access to Settings.
managerOpen in app
- Open Settings.
- Select the building you want to configure.
- Under Operations, click Packages.Settings Packages page — Packages settings with Pickup verification section
- Under Pickup verification, turn each toggle you need on or off: Show picture of resident upon check out, Require signature for pickup, Use barcode scanner.
- Under Aging thresholds, set Fresh days, Aging days, and Overdue days.
Tip: These buckets drive the Fresh / Aging / Overdue filters on Outstanding. They are client-side and not stored in MCC yet.
- Edit Package types and Courier types (use Add type or Add courier as needed).
- Under Notifications, enable channels for events such as Parcel received and Parcel picked up.
- Fill Sender identity, then edit Reminder text and Outgoing messages.
- Optionally choose buildings under Apply to buildings.
- Click Save changes.
Result: You see Packages settings saved, and new logs, pickups, and reminders use the updated rules for that building.
Related articles
- Log an incoming package — Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.
- Send a package reminder — Nudge a resident about an outstanding incoming package. You need a staff account with access to Packages.
- Mark a package picked up — Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.
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