iPhone and Android apps

Overview

Native apps for iPhone and Android. Concierge teams use the tablet/phone app for fast lobby logging; residents use it for notifications and self-serve actions.

Who uses this

Residents, concierge, security, and on-the-go managers.

Open the feature

Download from the App Store or Google Play. Sign in with the same credentials as the web portal.

Step-by-step

1. Install the app.
2. Sign in.
3. Allow push notifications when prompted.
4. Pin shortcuts to the home screen for fastest access.

Settings & permissions

Same role-based access as the web portal.

Multi-building tips

Switch buildings from the in-app selector — same behavior as the web.

Notifications

Push, SMS, and email — configured under Profile → Notifications.

Reports & exports

Reports are best generated on the web portal.

Troubleshooting

• No push notifications. Check the OS notification settings, then re-enable inside the app.
• Slow at the front desk. Use the tablet portrait mode and enable Wi-Fi assist.

FAQ

Is there an offline mode? Limited — front desk logging tolerates short connectivity drops and syncs when back online.

Glossary

• Push — a notification delivered by the OS.