Data & privacy

Overview

Your information is handled according to our Privacy Policy. You have rights to access, correct, and delete your data.

Who uses this

Every user.

Open the feature

Profile → Data & privacy.

Step-by-step

1. Click Download my data to get a JSON export.
2. Click Delete my account to start the deletion flow — your manager is notified to verify identity.
3. Operational records (e.g. parcel pickups) are retained as required by your community's policy.

Settings & permissions

Self-service for residents; staff deletion goes through admin.

Multi-building tips

Deletion applies to your whole account, across all buildings.

Notifications

Confirmation emails for export and deletion requests.

Reports & exports

Personal data export.

Troubleshooting

• Export missing items. Some legal-hold records are excluded — see audit log.

FAQ

Where is data stored? Canada — see Privacy Policy.

Glossary

• Legal hold — data that must be retained for legal reasons.