ECC 12 — Standard Units
Email Merge
Templates, sender, placeholders and AI behavior.
Sender identity
What residents see in their inbox.
Placeholders
Tags that auto-fill from each resident's record. Use them in any email as {{name}}.
Name
Maps to field
Fallback
Insert in editor as
{{name}}Sending behavior
How emails are delivered for this building.
Translate messages to preferred language
Automatically translate each email to the resident's preferred language before sending. Falls back to the original language if none is set.
Unsend window (3 minutes)
Hold sends for 3 minutes after you press Send. During that time you can cancel from the email list. Disable to send immediately.
Notify me when delivery is finished
Get a notification once all emails in a merge have been delivered, with a quick summary of opens and bounces.
AI defaults
How Write/Design with AI behaves for this building.